e-mail excerpt from a customer:
We recently ordered an upgraded modem from Comcast. The day after we installed it, some company named Tech America contacted my husband and told him they needed to remote into our computer to fix some things regarding the upgrade. The next day, they called back again and wanted to get in again. I told my husband it seemed suspicious to me, so he called Comcast. They said they never contracted with this company, and what they did was not authorized by them. They actually filed a complaint on our behalf. But in the meantime, they were all around our computer. We’re not sure what to do. We’ve already canceled our credit cards, and I’m going to contact the credit bureau. But we don’t have any idea what all they may have gained access to…passwords, email, bank accounts…
NEVER…..EVER, Let someone you do not know have remote access to your computer for any reason!
Posted In: Important Information