My father reported that his computer was not working and I was not available to assist for several days so we called Rick. Rick was in the area and onsite quickly. Rick determined the monitor was inoperable. Rick located a replacement locally, picked it up, and installed it. Once again – exceptional service and a great comfort to me knowing Rick will help my father when I am not available.
He helped me to fully understand what I needed for a new computer. He also made memory recommendations which I am very happy with. Being a disabled person, Rick went and picked up the computer and delivered it to my house and then set everything up. Downloaded the printer drivers and configured them, Set up to connect to my WiFi. Copied all my data from my old computer hard drive to my new computer. Made sure all updates were installed and configured. I am very pleased with his work. I am very computer illiterate and he was very patient with me.
I am a home-bound senior and appreciated his house call. Rick responded to my call immediately. I had a number of problems which took a great deal of time to correct, but not more than I expected given my circumstances. I have some computer knowledge, but Rick had the skills and tools to complete the job. His work was more than satisfactory. His excellent knowledge, patience and professionalism are rare. I would certainly seek his help for any future problems and recommend highly.
Rick made Ethernet cables for all of the computers in our home – desktop and 3 laptops. He also installed a switch so that all of the devices we use could be hardwired into our router for live, online streaming classes. One laptop was kicking my daughter out of her class repeatedly during her class, and Rick determined that her CPUs were running very high. He thoroughly cleaned both children’s laptops. Their CPUs went down considerably and since then we’ve had no trouble with class attendance.