I had purchased two laptop computers and an antivirus program for my grandsons as Christmas gifts. Rick set up and configured the two laptops, installed printer drivers to coincide with my wireless printer, installed and set up the antivirus program, installed and setup and configured the microsoft family settings plus emails. He is extremely knowledgable, and explained everything as he was doing it.
When Rick helped me with a network printer in January, I knew I had found my go-to for future needs including custom builds. What I did not know is I would need one so soon. The hard disc in my father’s older PC crashed at the most inopportune time when he needed it to coordinate home healthcare services and update friends and relatives when my mother returned home from surgery. I contacted Rick to build a new PC as soon as possible. We discussed hardware and software options and he delivered it a few days later in a snowstorm. And he came out on the subsequent Saturday to assist with importing Outlook files. The computer is exceeding expectations and my father likes to show off how fast it is with the solid state drive. If you need anything related to computers, printers, networks, software, and so forth – call Rick.
My computer monitor was flashing on and off. I called Rick, and he told me that it could be one of two problems….a video card or a bad monitor. Instead of “guessing” what the problem might be and ordering expensive parts that were not needed, Rick brought a monitor with him and plugged it in, and quickly determined that my monitor had “bit the dust.” He let me use his monitor so that there was no down time for me, and ordered a new one, which he guarantees for three years.
Additionally, he set me up for remote contact, which I greatly appreciate, as I tend to panic when I have computer problems that I can’t fix.
Rick is a Christian man and doesn’t try to cheat anyone just to make more money, and I do admire and respect that in a day and time when so many businesses are “all about the buck and not the customer.” As long as Rick is in business, no one else will touch my computer.
We have known Rick for more than 20 years, and he has always been extremely helpful and knowledgeable concerning our computer needs. He has been very flexible and worked to get to us as quickly as possible when we’ve had those occasional “meltdowns” that take our computer out of service and hinder our ability to communicate with customers for our business. We could not recommend him more highly!
Answered lots of questions and, in general, helped keep our data easy to find and safely stored. Very experienced, trustworthy and friendly. Highly recommend. Glenda I. 1/25/2015
I recently purchased a new laptop and had nothing but problems and I contacted Mr. Rick Aurand, Printers-n-PCs LLC to explain my problem. The same day I called, Mr. Aurand came to my home and resolved not only my computer problem, but resolved a problem with a printer that I was having. When working on my computer, he was very patient and took the time to show me exactly what he was doing and always explained ways to improve my computer. I would most definitely recommend the service of Aurand’s Printers-n-OCs, a true professional who takes pride in his workmanship, ensuring that customers’ needs come first, I would most definitely call him again if I have any computer or printer problems. Don Garlin Hummelstown, PA