My father reported that his computer was not working and I was not available to assist for several days so we called Rick. Rick was in the area and onsite quickly. Rick determined the monitor was inoperable. Rick located a replacement locally, picked it up, and installed it. Once again – exceptional service and a great comfort to me knowing Rick will help my father when I am not available.
He helped me to fully understand what I needed for a new computer. He also made memory recommendations which I am very happy with. Being a disabled person, Rick went and picked up the computer and delivered it to my house and then set everything up. Downloaded the printer drivers and configured them, Set up to connect to my WiFi. Copied all my data from my old computer hard drive to my new computer. Made sure all updates were installed and configured. I am very pleased with his work. I am very computer illiterate and he was very patient with me.
I am a home-bound senior and appreciated his house call. Rick responded to my call immediately. I had a number of problems which took a great deal of time to correct, but not more than I expected given my circumstances. I have some computer knowledge, but Rick had the skills and tools to complete the job. His work was more than satisfactory. His excellent knowledge, patience and professionalism are rare. I would certainly seek his help for any future problems and recommend highly.
Rick made Ethernet cables for all of the computers in our home – desktop and 3 laptops. He also installed a switch so that all of the devices we use could be hardwired into our router for live, online streaming classes. One laptop was kicking my daughter out of her class repeatedly during her class, and Rick determined that her CPUs were running very high. He thoroughly cleaned both children’s laptops. Their CPUs went down considerably and since then we’ve had no trouble with class attendance.
Mr. Aurand was instrumental in helping me find the right printer for our family situation. We are a homeschooling family, and make quite a lot of copies, prints, and are required to do some scanning. He completed the set up in the estimated time that he had given to me prior to service, so there were no surprises in regard to the cost of his services. The printer is exactly what we needed, and we have had no problems with dropped signals. I purchased a Brother printer, and since Mr. Aurand is a service provider for these types of printers I like having the assurance that if anything goes awry, he is available to take care of any problems we may encounter in the future. I would highly recommend Mr. Aurand to service or repair a computer or for equipment set up. While I would love not to have to need his services in the future, I will definitely call him first if something isn’t working in our family’s computer world.
I had purchased two laptop computers and an antivirus program for my grandsons as Christmas gifts. Rick set up and configured the two laptops, installed printer drivers to coincide with my wireless printer, installed and set up the antivirus program, installed and setup and configured the microsoft family settings plus emails. He is extremely knowledgable, and explained everything as he was doing it.
When Rick helped me with a network printer in January, I knew I had found my go-to for future needs including custom builds. What I did not know is I would need one so soon. The hard disc in my father’s older PC crashed at the most inopportune time when he needed it to coordinate home healthcare services and update friends and relatives when my mother returned home from surgery. I contacted Rick to build a new PC as soon as possible. We discussed hardware and software options and he delivered it a few days later in a snowstorm. And he came out on the subsequent Saturday to assist with importing Outlook files. The computer is exceeding expectations and my father likes to show off how fast it is with the solid state drive. If you need anything related to computers, printers, networks, software, and so forth – call Rick.
My computer monitor was flashing on and off. I called Rick, and he told me that it could be one of two problems….a video card or a bad monitor. Instead of “guessing” what the problem might be and ordering expensive parts that were not needed, Rick brought a monitor with him and plugged it in, and quickly determined that my monitor had “bit the dust.” He let me use his monitor so that there was no down time for me, and ordered a new one, which he guarantees for three years.
Additionally, he set me up for remote contact, which I greatly appreciate, as I tend to panic when I have computer problems that I can’t fix.
Rick is a Christian man and doesn’t try to cheat anyone just to make more money, and I do admire and respect that in a day and time when so many businesses are “all about the buck and not the customer.” As long as Rick is in business, no one else will touch my computer.
Rick cleaned our Brother MFC color printer and traced the random spots during printing to a leaky cartridge that we could fix during the visit. If the problem persists, he advised that the problem would be with the drum.
Rick’s work was very professional and informative. He kept me updated on what was going on and shared some basics on how the printer worked to explain what could (or could not) be causing the problems. He was persistent until we got repeated clean prints. He arrived on-time, and completed the work within the time-frame that he had reserved for us.
He helped me trouble shoot a possible virus that came with an e-mail I opened on a Saturday afternoon. He spent almost an hour “cleaning house” to make sure I didn’t loose any data.
He was very thorough and patient. I couldn’t even close out the e-mail, so he helped me know how to clear the screen and get to the desk top so he could fix it remotely for me. He cleaned out areas I didn’t know existed. When he was finished everything was fine. I was concerned I really messed up, but he saved the day. Thank you, Rick.