I took my BROTHER brand printer to Aurand’s PRINTERSnPCs on April 4 2012 for repair,because the door in the back wouldn’t close and latch after I cleared a paper jam, so I couldn’t use the machine. It would not function at all with the door not closed properly. I got his address off the BROTHER web site as an authorized repair facility.
I had to drive over 30 miles to get there. I was expecting to drop it off and have to make a return trip to pick it up when it was repaired, BUT TO MY GREAT SURPRISE, he said I see by your address that you have come a long way, and if you have the time I will see if I can repair it for you NOW!!! I sat there and watched him diagnose the problem with the door and in less than 15 minutes he found the problem and had it working good as new.
I really appreciate him repairing the printer while I waited so I didn’t have to make a return trip. Rick showed real Professionalism and friendliness. I highly recommend him, he went out of his way to make me a happy customer. He was very fair with the charges for the repair.