Rick Aurand | Aurand's PRINTERS-N-PCS

Aurand’s PRINTERS-n-PCs, LLC Earns Esteemed 2017 Angie’s List Super Service Award for the 5th year in a row

May 2, 2018 · Rick Aurand

Award reflects company’s consistently high level of customer service

Aurand’s PRINTERS-n-PCs, LLC has earned the home service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of customer service to members of the local services marketplace and consumer review site in 2017.

This achievement is particularly significant as Angie’s List experienced unprecedented member growth in 2017. More than 1.6 million consumers, many of whom were eager to quickly hire highly qualified service pros, joined Angie’s List after the company added a new, free membership tier.

“Companies that can meet higher demands without missing a beat in their exemplary performance standards truly do stand apart from their peers,” said Angie’s List Founder Angie Hicks. “Only a fraction of the Computer and Printer Service and Repair companies in Harrisburg, PA were able to do it.”

Angie’s List Super Service Award 2017 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade. The SSA winners must also be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.

For more than 22 years, Angie’s List restricted access to its verified reviews to consumers who paid membership fees. When the company removed that barrier, some companies worried that the new, non-paying members would not be as engaged as members of the past. Experience has shown, however, that these newly added members are just as engaged – across all age groups – as prior members. Also, because the company continues to adhere to its review verification process, there has been no degradation of review quality.

“The biggest change at Angie’s List is that we are connecting even more consumers to high quality service professionals,” Hicks said. “And that’s good for everyone.”

Angie’s List helps facilitate happy transactions between more than 4.5 million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie’s List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.

April 1, 2018

More than 460 HP Laptops have a Keystroke logger in its software

December 12, 2017 · Rick Aurand

Keyloggers are nasty programs that keep track of everything you type on a computer. It’s one way someone could spy on everything you do, and how hackers could steal your login credentials for various online services. In short, nobody wants keyloggers on their computers.

That’s why you have to act fast and remove the dormant keylogger that’s currently sleeping peacefully inside your HP laptop.

A security researcher found while poking around the internals of a driver for a touchpad commonly used on HP notebook computers—a keystroke logger that could be turned on with a simple change to its configuration in the Windows registry.

The logger, which could potentially be leveraged by an attacker or malware to harvest login credentials and other data, was discovered lurking within driver software for the Synaptics touchpads—used by hundreds of HP and Compaq business and consumer notebook computer models, as well as many other Windows notebook computers from other manufacturers. Once turned on, it captures keystrokes and generates a trace log file.

The program is not spying on you presently unless someone activated it. It comes preinstalled on more than 460 HP machines, and it’s deactivated by default. And yes, it looks very much like a built-in way of spying on people.

While it seems that the code’s inclusion was accidental, it’s still not a good look for HP, given that the manufacturer was found earlier this year to be using Conexant audio drivers that also contained a keystroke logger.

HP computer owners out there will probably want to check out HP’s support document at the link below, and apply the patch that removes the keylogger.

https://support.hp.com/us-en/document/c05827409

Exceptional Service

November 14, 2017 · Rick Aurand

My father reported that his computer was not working and I was not available to assist for several days so we called Rick. Rick was in the area and onsite quickly. Rick determined the monitor was inoperable. Rick located a replacement locally, picked it up, and installed it. Once again – exceptional service and a great comfort to me knowing Rick will help my father when I am not available.

Curtis W.

Recommendations for a computer

November 14, 2017 · Rick Aurand

He helped me to fully understand what I needed for a new computer. He also made memory recommendations which I am very happy with. Being a disabled person, Rick went and picked up the computer and delivered it to my house and then set everything up. Downloaded the printer drivers and configured them, Set up to connect to my WiFi. Copied all my data from my old computer hard drive to my new computer. Made sure all updates were installed and configured. I am very pleased with his work. I am very computer illiterate and he was very patient with me.

Gail S.

Home bound Senior

November 14, 2017 · Rick Aurand

I am a home-bound senior and appreciated his house call. Rick responded to my call immediately. I had a number of problems which took a great deal of time to correct, but not more than I expected given my circumstances. I have some computer knowledge, but Rick had the skills and tools to complete the job. His work was more than satisfactory. His excellent knowledge, patience and professionalism are rare. I would certainly seek his help for any future problems and recommend highly.

Ray M.

Great Service

November 14, 2017 · Rick Aurand

Rick made Ethernet cables for all of the computers in our home – desktop and 3 laptops. He also installed a switch so that all of the devices we use could be hardwired into our router for live, online streaming classes. One laptop was kicking my daughter out of her class repeatedly during her class, and Rick determined that her CPUs were running very high. He thoroughly cleaned both children’s laptops. Their CPUs went down considerably and since then we’ve had no trouble with class attendance.

Anita B.

Beware new “can you hear me” scam

January 27, 2017 · Rick Aurand

If you receive a phone call from someone asking “can you hear me,” hang up. You’re a potential victim in the latest scam circulating around the U.S.

Virginia police are now warning about the scheme, which also sparked warnings by Pennsylvania authorities late last year. The “can you hear me” con is actually a variation on earlier scams aimed at getting the victim to say the word “yes” in a phone conversation. That affirmative response is recorded by the fraudster and used to authorize unwanted charges on a phone or utility bill or on a purloined credit card. “You say ‘yes,’ it gets recorded and they say that you have agreed to something,” said Susan Grant, director of consumer protection for the Consumer Federation of America. “I know that people think it’s impolite to hang up, but it’s a good strategy.”

‘Can you hear me?’ scam has police urging people to hang up immediately Fox News

Police nationwide are urging people to avoid answering a simple question from a phone number they do not know. Read the full story

Aurand’s PRINTERS-n-PCs, LLC Earns Esteemed 2016 Angie’s List Super Service Award for the 4th year in a row

January 25, 2017 · Rick Aurand

Aurand’s PRINTERS-n-PCs, LLC Earns Esteemed 2016 Angie’s List Super Service Award

Award reflects company’s consistently high level of customer service

Aurand’s PRINTERS-n-PCs, LLC has earned the home service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of customer service to members of the local services marketplace and consumer review site in 2016.

This achievement is particularly significant as Angie’s List experienced unprecedented member growth in 2016. More than 1.6 million consumers, many of whom were eager to quickly hire highly qualified service pros, joined Angie’s List after the company added a new, free membership tier.

“Companies that can meet higher demands without missing a beat in their exemplary performance standards truly do stand apart from their peers,” said Angie’s List Founder Angie Hicks. “Only a fraction of the Computer and Printer Service and Repair companies in Harrisburg, PA were able to do it.”

Angie’s List Super Service Award 2016 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade. The SSA winners must also be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.

For more than 21 years, Angie’s List restricted access to its verified reviews to consumers who paid membership fees. When the company removed that barrier, some companies worried that the new, non-paying members would not be as engaged as members of the past. Experience has shown, however, that these newly added members are just as engaged – across all age groups – as prior members. Also, because the company continues to adhere to its review verification process, there has been no degradation of review quality.

“The biggest change at Angie’s List is that we are connecting even more consumers to high quality service professionals,” Hicks said. “And that’s good for everyone.”

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Angie’s List helps facilitate happy transactions between more than 4.5 million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie’s List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.

Printer Service

December 23, 2016 · Rick Aurand

Mr. Aurand was instrumental in helping me find the right printer for our family situation. We are a homeschooling family, and make quite a lot of copies, prints, and are required to do some scanning. He completed the set up in the estimated time that he had given to me prior to service, so there were no surprises in regard to the cost of his services. The printer is exactly what we needed, and we have had no problems with dropped signals. I purchased a Brother printer, and since Mr. Aurand is a service provider for these types of printers I like having the assurance that if anything goes awry, he is available to take care of any problems we may encounter in the future. I would highly recommend Mr. Aurand to service or repair a computer or for equipment set up. While I would love not to have to need his services in the future, I will definitely call him first if something isn’t working in our family’s computer world.

A. B.

Set up 2 laptops

December 22, 2016 · Rick Aurand

I had purchased two laptop computers and an antivirus program for my grandsons as Christmas gifts. Rick set up and configured the two laptops, installed printer drivers to coincide with my wireless printer, installed and set up the antivirus program, installed and setup and configured the microsoft family settings plus emails. He is extremely knowledgable, and explained everything as he was doing it.

B. Tyre